Love the products and what the company stands for. This is maybe my 7th reup or so. I will say it did take a week or so just for my order to process this this time. I know things can happen with shipping. Hopefully that means business is just booming for them.
Hi Troy,
Thank you so much for your continued support—we truly appreciate you being part of the FreeTheRoots family! It means the world to us that you love our products and what we stand for.
We hear you on the processing time, and we apologize for the delay. As we continue to grow, we’re working hard to improve our fulfillment process so you can get your favorites even faster. Your patience and understanding mean so much, and we’re grateful to have you on this journey with us!
The products work well for me and has benefits that are great for you and your hair and it made my hair feeling really well and it usually has never felt this way before even though I used different types of hair products but this right here is the best in the world and nothing can change my mind about it 💯💯
Hey Daniel! Thank you so much for taking the time to leave a review for our products. We're thrilled to hear that the lavender mist and soap bar, along with the ACV, have worked well for you and provided great benefits for your hair. We're even happier to know that our products have made your hair feel amazing, especially since you've tried different types of hair products before. Thank you for your support and for choosing our product as the best in the world!
Great products
I used to love these products but I ordered during Black Friday sale and never received the products.
Thank you so much for being a loyal customer and for letting us know about this issue. We’re truly sorry you didn’t receive your order from our Black Friday sale—that’s not the experience we want for you!
I’m happy to share that we worked behind the scenes to make this right. A claim was filed with Route regarding your order, and it was approved. Your refund has already been processed and sent back to your Venmo account as of 1/3.
If you’d like to place a new order, we’d love the chance to serve you again. Thank you for your patience and understanding—we appreciate your support more than you know!
My hair (locs) actually told me THANK YOU!!
