All Aloe Mists Back In Stock & Going Fast! New & Improved Microfiber Towels — LIMITED STOCK FREE Shipping On Order $75+

Shipping policy

Package Protection & Claims

If you have selected our package protection option at checkout and your order is lost, damaged, or stolen, you can file a claim for a quick resolution:
➡️ File Your Claim Here

Shipping Information

What carriers do you ship with?

  • Domestic (U.S.) Orders: Choose between UPS or USPS at checkout.
  • International Orders: Options vary based on your location. DHL is available for all international orders (fastest & most reliable).

How long will my order take to arrive?

  • Fulfillment Time: Varies based on order volume and processing capacity. The estimated fulfillment time is displayed at checkout.
  • Shipping Time: Once fulfilled, your package is in the hands of the carrier you selected.
  • Location Factor: We ship from Florida, so delivery speed depends on your distance and the shipping method chosen.

Do you ship internationally?

Yes! If you're ordering from outside the U.S., available shipping options will depend on your country.
➡️ DHL is available for all international orders and is our most trusted carrier.

Who covers international fees?

  • The shipping cost you pay at checkout does not include international fees (custom fees, VAT fees, holding fees, etc.).
  • These fees are determined by your country’s customs office and are your responsibility.
  • We do not refund orders if you refuse to pay customs fees, and your package is held or returned.
  • Tip: If you’ve never ordered from the U.S. before, check your country’s import regulations before purchasing. Need help? Email us at support@freetheroots.com before placing your order.

Free Shipping Qualification

To qualify for free shipping:
✅ Your cart must total $75 or more.
✅ Your shipping address must be within the U.S. or U.S. territories.

Customer Support Policy

We are committed to providing exceptional customer service and ensuring a smooth shopping experience.

💬 Contact Us: If you have any questions or need assistance, reach out to us:
📧 Email: support@freetheroots.com

📅 Support Hours: Monday – Friday | 9 AM – 5 PM EST
🚀 Response Time: We aim to respond within 24 hours on business days.

Your satisfaction is our priority! If you need help, don’t hesitate to reach out. 😊

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