Refund policy
Returns
We accept returns within 14 days of purchase, as long as the product is unopened and unused.
🚚 Return shipping is paid by the customer.
To start a return, email us at:
📧 support@freetheroots.com
Exchanges (If Applicable)
We only offer exchanges for items that arrive defective or damaged.
🔄 If you need to exchange an item for the same product, contact us:
📧 support@freetheroots.com
How to Return or Exchange Your Item
1️⃣ Email us first at support@freetheroots.com to confirm eligibility.
2️⃣ Ship your item to:
📍 217 Altamonte Commerce Blvd, STE 1218, Altamonte Springs, FL 32714, USA
3️⃣ Use a trackable shipping service if your item is over $75 (we are not responsible for lost packages).
4️⃣ Once we receive and inspect your return, we’ll process your exchange or refund.
🔹 Shipping costs for returns & exchanges are non-refundable.
🔹 Processing times may vary based on your location.
If you have any questions, we’re happy to help! Contact us at support@freetheroots.com.