Healthy clean ingredients!!!!
Hi there,
Thank you so much! That’s a core part of everything we do.
We appreciate your support.
I'm a repeat customer who loves your products!
Hey There,
Thank you so much for being a repeat customer, that truly means a lot! We’re so grateful for your continued support and love for the products.
We appreciate you being part of the FTR family.
I dont leave reviews, but ever since I've started incorporating this into my LCO routine my hair is softer and stays moisturized longer and the lavender smell is light and refreshing. Im glad I bought 2 bottles
Hey Carolyn,
Thank you so much for taking the time to share this, especially since you don’t usually leave reviews, it really means a lot 😊
We’re so glad it’s keeping your hair softer and more moisturized for longer.
So happy you grabbed two bottles—that’s a smart move! ✨
My whole set made my hair feel very clean! The shampoo isnt like others where it gets super absorbed into my locs and takes longer to rinse out. The rinse also helps a lot with the buildup as a “co-wash” method! Definitely reccomend them because theyre the first brand to help my hair feel moisturized with a loc spray!
This is the best conditioner I have used! It gives my hair the perfect full and hydrated look I have been looking for, and instead of a bottle you use after shampoo, it comes in a spray bottle you can use anytime! I am the perfect example of these products not only working on locs, but curls too! It has my fro feeling good. And it removes build-up?!? The definition of a game changer. Would give 6 stars. :)
ACV rinse in a spray bottle. The shipping took awhile.
Hi Jas, Thank you for your review! We’re glad to hear you’re enjoying the ACV Rinse and appreciate you giving it a try.
We’re sorry to hear that shipping took longer than expected. We understand how important it is to receive your order in a timely manner, and we appreciate your patience.
Thank you again for your support and feedback. We’re grateful to be part of your haircare journey and hope you continue enjoying the product!
Hii all ! I wanted to enjoy this but I couldn't, the citrus was too strong...and for some reason it dried my hair out.
Hi Monique, thank you for your feedback. We're sorry to hear the mist didn't meet your expectations. If you'd like, we can suggest alternatives or discuss this further. Feel free to reach out! Thank you for sharing your feedback. We’re sorry to hear that this product wasn’t the right fit for you.
We understand that scent preferences can be very personal, and we’re sorry the Lemon Herb mist was stronger than expected. We’re also concerned to hear that it left your hair feeling dry, as that’s certainly not the experience we want our customers to have.
Our support team has reached out to learn more and see how we can make this right. We appreciate you giving our products a try and taking the time to share your experience.
The shampoo lathers well, and the ACV Rinse works great. It does have a scent, but it's not overpowering and washes out well. The hydrating mist is also good, but I wish the nozzle produced a finer mist. Instead, it sprays more like a stream, so you have to use more product to get even coverage throughout your locs.
Hi NyJai, thank you for sharing your experience! We're glad you enjoyed the shampoo and ACV rinse. We appreciate your feedback on the mist nozzle and will consider it for future improvements. Thanks for choosing FreeTheRoots!Thank you for taking the time to share such detailed feedback! We’re so glad to hear that you’re enjoying the shampoo bar and ACV Rinse, and that the hydrating mist is helping keep your locs moisturized.
We also appreciate your feedback about the spray nozzle. We understand how important an even, fine mist is for easy application and product distribution throughout your locs. Your comments have been shared with our team as we continue working to improve the overall experience with our packaging.
Thank you again for your support and for helping us improve. We’re grateful to be a part of your loc journey!
Love the product. Hate the spray bottles they come in. They clogg or just spray a lil bit but leak all on your hand when pumping. Had the issue the past few orders.
Thank you for your review and for your continued support. We’re so glad to hear that you love the product itself.
We’re very sorry to hear that you’ve experienced repeated issues with the spray bottles clogging, leaking, and not providing a consistent mist. We completely understand how frustrating that can be, especially when it’s happened across multiple orders.
Our support team has reached out to you directly to help address the issue and make things right. We truly appreciate you bringing this to our attention, and your feedback is being shared with our team as we continue working to improve the performance of our spray bottles.
Thank you again for your honest feedback and for being a valued customer.
This is the first time this mist is watery this is unacceptable it doesn’t come out how it supposed to come out it comes out as a stream its so watery it takes me longer to spray my hair since it’s watery
Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially if you’ve used our mist before and noticed a difference this time.
The mist should provide a fine, even spray, so we understand how frustrating it must be to receive a bottle that sprays in a stream and doesn’t perform as expected. We also appreciate you sharing your concerns about the consistency of the product.
Our support team has reached out to learn more about the issue and help make things right. Your feedback is important to us, and we’ve shared it with our team for further review.
Thank you for bringing this to our attention. We appreciate the opportunity to improve your experience.
The product was delivered on time. Just started using the product, but so far appreciate the ACV for detoxing my locs
Awesome
Thank you for your review! We’re so glad to hear you’re enjoying the product and appreciate you taking the time to share your feedback.
Your support means a lot to us, and we hope to continue being a part of your haircare journey.